Less to worry about
Everything in one placeReservations, tasks and unit readiness in one operational view.
How it works →HOSPITALITY OPERATIONS OS
Your hospitality operation
in good hands
A modern operating system for your accommodation, your guests and your entire operation.
14 calendar days · all approved features · no payment card
PEOPLE • PLACES • BETTER STAYS
Happier guests
A professional experience from booking to departureGuest Portal guides each guest through check-in, their stay and checkout.
How it works →More efficient operations
Automation and real-time visibilityEvents, checklists and Autopilot connect the work of your team.
How it works →A secure, dependable platform
Your data is protectedSeparate business accounts, permissions and activity history protect your operational data.
How it works →One platform
Three layers. One hospitality operation.
The same reservation, guest, unit and event continue across the full journey, without retyping facts between disconnected tools.
HOSTENO Operations
Reservations, guests, finance, housekeeping, maintenance, access, security and reporting in one operating context.
Autopilot + AI
Events trigger rules and safe actions. Exceptions, proposals and approvals remain traceable.
HOSTENO Guest Platform
Online check-in, stay information, payments, services, access and communication in the secure context of a specific booking.
One connected journey
From booking to the next guest — without losing context.
HOSTENO connects commercial, guest and physical operating facts in one continuous journey.
- 01Reservation and guestSource, dates, unit, guest and booking changes.
- 02Before arrivalOnline check-in, documents, payment, deposit and local fee.
- 03Arrival and accessInstructions, access window, devices and security context.
- 04Stay and servicesCommunication, requests, meals and additional services.
- 05Checkout and turnoverChecklist, cleaning, issues, supplies and readiness verification.
- 06READY + SECUREDCurrent status with explanation and history.
- 07Next stayAttention and Autopilot surface the next necessary action.
HOSTENO advantage
Not just occupancy. Actual property readiness.
HOSTENO connects arrivals with work at the property. It explains whether a unit is ready for the next guest and shows the cleaning, issues or verification still to complete.
Operations →Housekeeping complete with no blocking maintenance.
An access or security policy requires action.
HOSTENO Guest Platform
Give each guest the right next step at the right time.
Guest Portal v6 supports the journey before, during and after the stay. A digital guidebook is one capability of the platform, not the end strategy.
Prepare
Check-in, documents, payments, deposits, fees and arrival.
Stay
Information, access, communication, support, services and requests.
Depart
Checkout, outstanding balances, feedback and follow-up.
AUTOPILOT + AI
Less manual coordination. More time for your guests.
Built-in automations connect events with operational tasks. AI Assistant helps with questions over authorized data and recommended next steps; AI Operations highlights operational exceptions. Availability depends on the plan and provider activation.
Explore Autopilot and AI →AI reply drafting, outbound webhooks and enterprise SSO/SCIM sign-in are not yet available.
Connected tools
Source data is not retyped. It gains operating context.
HOSTENO connects information from your systems, keeps its source traceable and prevents duplicates. Your team and guests work from the same information.
Integrations →HOSTENO Channels · Booking.com / Airbnb · activation and OTA authorization
Stripe · Fakturoid · provider activation required
OTA messaging · email · WhatsApp · SMS
Nuki · Jablotron · SIA · provider activation required
Calendars · documents · reviews
Provider connection, authorization and fees are separate. A prepared integration does not mean an active service.
Trust without marketing shortcuts
Operating facts must be traceable and permissions enforceable.
Separate business accounts
Organisations, properties, units, guests and reservations remain scoped by membership and role.
Important steps under control
Sensitive actions require the right permissions, approval and additional verification.
Clear integration availability
We distinguish available functions from capabilities that still require provider activation.
Auditable Autopilot
Event, rule, action, result and exception remain in history.
A clear path
Pricing that follows your operation
Complete HOSTENO core for smaller operators
€59 / month
1–2 units
€590 / year · price of 10 months
- Complete HOSTENO operations core
- Guest Portal
- Built-in HOSTENO automations
- HOSTENO Channels — basic OTA reservation connectivity*
- Dashboard, occupancy, ADR, RevPAR and basic reports
Automation + AI Assistant + integrations
€139 / month
up to 5 units
€1,390 / year · price of 10 months
- Custom WHEN/THEN rules
- AI Assistant / Copilot
- Fakturoid / standard accounting integration*
- Smart Access, for example Nuki*
- Extended reports and trends
Professional multi-property operations + AI Operations
€279 / month
up to 15 units
€2,790 / year · price of 10 months
- Advanced Autopilot and complex orchestration
- AI Operations
- Advanced reporting and cross-property KPI comparison
- Security Provider, for example Jablotron*
- Supported HOSTENO Public API
Portfolio + API and individual scope
from €519 / month
Larger portfolios · individual scope
- Portfolio / multi-brand and regions*
- Portfolio AI*
- Custom and portfolio integrations*
- Individual contractual SLA*
* Marked features require provider activation or individually contracted scope. Provider fees, transactions and hardware are separate from the SaaS price. Detailed comparison and availability →
14 days with all approved features, no payment card. Choose a future plan during registration.
HOSTENO
Focus on your guests. Stay in control of your operation.
Choose a future plan and create your operation. After email verification, start a 14-day trial with all approved features, without a payment card.