HOSTENO
Help Center
Get started yourself. A demo call is not required.
Quick Start
Choose a plan, register and verify the link in your email inbox. Create an operation using your real business identifier. An eligible trial starts automatically; retries do not create another organization. Add the first property/unit, prepare operating defaults, review integrations, team and Guest Portal, then open Operations. Integrations can be connected later.
Trial and invitations
The trial lasts 14 calendar days, with all approved functionality and no card requirement. Your account shows its end. Invitations join an existing operation without creating another trial. For recovery or multiple businesses, support can review eligibility without resetting a consumed trial.
Activation and annual billing
Review the future plan and interval in Subscription and Billing. Annual SaaS billing equals ten monthly payments. Payment starts only with your activation; the trial never charges automatically. Stripe must confirm the status. Test mode or incomplete configuration means real commercial charging is unavailable.
Failed payment
Open Subscription and Billing and the secure payment portal. Update the payment method or complete payment authentication. Provider confirmation restores status/access. A return URL alone proves no payment. Never send card details or passwords to support.
Expiry and restricted mode
Without a subscription, ordinary operation becomes restricted. This does not delete data. An owner or administrator can open Billing and activate an appropriate plan. Members without billing permission should contact their owner. Arrange authorized data export or requests through the account administrator or support.
Cancellation and reactivation
Check the confirmed end date in the billing portal. Cancellation at period end retains access until that date. Where supported, reverse cancellation before the end; after termination, begin a new activation. Data remains in the same tenant and reactivation does not create another trial.
Account recovery
Use Sign in → Forgot password and the valid link in your inbox. Check spam. Accept invitations with the intended account. If you lose mailbox access, contact support; ownership or membership recovery requires authorization checks.
Support and escalation
Support: support@hosteno.cz; commercial/privacy contact: info@hosteno.cz. Include time/timezone, screen, problem description and organization ID if available. Do not send passwords, tokens, cards or guest personal data. Clearly identify suspected security incidents and limit further use of the affected account. Any SLA applies only under an approved agreement.